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T. 020 7704 2228     E.  info@threepotatofour.co.uk

Terms and Conditions

Product availability

Three Potato Four will do it's very best to keep the website up to date at all times. However, we cannot guarantee that items displayed will be available. We aim to process your order request within 24hrs subject to availability. Should your desired products be out of stock we will contact you via email. If we receive no response to our email, your remaining order will be processed.

Payment

Three Potato Four accepts most major credit and debit cards. Payment will be debited from your account prior to the order being despatched to you. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. In the event of a card refusal, we will not accept the order, we will not be liable for delay or non delivery. Three Potato Four uses the secure online payment system Payment Sense, to ensure your credit card details are safe.

Delivery and postage

We aim to dispatch your order as soon as possible but please do allow up to 7 days for delivery.

Standard delivery charge to mainland UK is £4.50.

We dispatch items by Royal Mail 1st Class Recorded Delivery service which will require a signature on delivery. Delivery is FREE of charge on orders of £50 and above.

Next day delivery service is £8.50
We understand you will be excited to get your hands on your lovely purchase, so if you need them urgently we can send them with Royal Mail's Special Delivery service. Please contact us on 020 77042228 or email us to arrange this before ordering..

European & International delivery

We are delighted to deliver to other countries in the world. Deliveries for European countries are charged at £9.95 and will require a signature on delivery, please allow 7 – 14 days for your delivery. Deliveries for the rest of the world are charged at £16.00 and will require a signature on delivery, please allow 7 – 14 days for your delivery.

Please note; orders dispatched to countries outside the EU may be subject to import duty or sales tax levied as they enter the destination country. Three Potato Four has no control over such charges and it is the reciepient's responsibility to pay them.

Returns policy

You may cancel your order at any time prior to receiving a dispatch email from us. Should you wish to cancel your order, simply email us at info@threepotatofour.co.uk.

Three Potato Four are happy to offer a full refund or exchange on any item you are not satisfied with within 14 days of receipt. We will only accept returned items in their original condition, unworn/unused and with all tags attached.

Download the returns form.

How to make a returns:

If you wish to return an item please email us at info@threepotatofour.co.uk to obtain a returns authorisation number which should be clearly written on the returns form. If you would like to exchange for an alternative item please call us on 020 77042228 to let us know what replacement you would like. This will then be reserved for you and sent out when we receive the items you are returning.

Please return the unwanted item, together with your completed returns form and original receipt to:

Three Potato Four
Returns
44-45 Newington Green
London
N16 9QH

Items should be securely packaged and sent by insured registered post. As we can not accept responsibility for goods lost or damaged during delivery, we strongly recommend that you obtain proof of postage. All returns are charged at a standard rate of £3.95 per parcel, except faulty goods which will be posted free of charge.

Gift returns

If you have received an item from Three Potato Four as a gift you can return it in exchange for another item. Please be aware that you will be required to pay any difference in cost and any additional delivery, taxes and import duties.

Refunds

Once we have received the goods in 'as sold' condition, we will refund your credit/debit card excluding the original postage costs within 14 days.

Privacy

Three Potato Four adheres to the requirements of the UK Data Protection Act 1998 relating to the personal information you supply on this site.

We treat all personal information as confidential. We will never pass on your personal information to a third party.